Frequently Asked Questions
Cookie Ordering & Shipping
Q: Do you offer shipping?
A: Yes! We ship via UPS Monday through Wednesday so your cookies arrive as fresh as possible. We avoid late-week shipping to prevent weekend delays.
Q: When will my order ship?
A: Orders ship within 2–4 business days. You’ll get a tracking number as soon as your box heads out.
Q: Do you ship outside New York State?
A: Not yet. For now, we only ship within New York State.
Q: Is there a minimum order?
A: Yes. There is a $20 minimum for both shipping and pickup orders.
Q: How long do the cookies stay fresh?
A: They’re at their best within 3 days of delivery.
Pickup & Local Orders
Q: Do you offer local pickup?
A: Yes. Local pickup is available in Brooklyn on Saturdays and Sundays. You can select the pickup date at checkout and we’ll send you the details.
Gifting & Cookiegram
Q: Can I send cookies as a gift?
A: Yes. You can ship to a different address during checkout. For special gift notes or custom requests, please email us at dessertsbeforedinnerny@gmail.com.
Q: What is a Cookiegram?
A: Cookiegram is our little “thinking of you” in cookie form. When you spend $20 or more in one order, you can send one free Cookiegram to someone special in New York State.
You choose the flavor (Espresso, Triple Dark Chocolate, or Chocolate Chip), write a short personal note, and we’ll ship it within 7 business days. Each Cookiegram includes a discount code so the recipient can send one forward and keep the cookie love going.
Product Information
Q: How big are your cookies?
A: Each cookie weighs between 115–130 grams, depending on the flavor. They’re oversized, rich, and satisfying — perfect for one serious treat or sharing between two.
Q: What makes your cookies special?
A: We focus on bold, original flavors you won’t find anywhere else in NYC. We use high-quality ingredients and bake in small batches to deliver a standout cookie experience every time.
Q: Do you list allergens?
A: Yes. Common allergens may include wheat, eggs, milk, soy, and nuts depending on the flavor. Each product page includes full allergen details. All desserts are made in a kitchen that also processes common allergens. Cross-contact may occur.
Storage & Handling
Q: How should I store the cookies?
A: Keep them in an airtight container at room temperature. For longer storage, freeze.
Q: Can I freeze the cookies?
A: Yes! Place them in an airtight container or freezer bag first.
Q: Can I warm them up?
A: Definitely. Heat in the oven at 350°F for about 10 minutes for that fresh-baked texture.
Business Info & Orders
Q: Are you licensed to sell in New York State?
A: Yes. Registered as a Home Processor with the New York State Department of Agriculture and Markets
Q: Where are you located?
A: We’re based in Brooklyn, NY.
Q: Do you offer pre-orders?
A: Yes. For some special and limited products we offer preorders.
Q: Do you offer refunds?
A: Yes. We offer refunds for orders that arrive damaged, are lost in transit, or contain incorrect items.
Q: Do you cater?
A: Yes. Please email dessertsbeforedinnerny@gmail.com with your event details and we’ll get back to you.
Q: Do you offer wholesale pricing?
A: Yes. For wholesale inquiries, email dessertsbeforedinnerny@gmail.com.